Troubleshooting & FAQ
Common login, feed, share, and permission issues
Last updated: June 30, 2026
Troubleshooting & FAQ
Quick answers for common issues. Still stuck? Email support@ripples.marketing.
Login & access
Login loop
- What to try
- Clear cookies; try incognito
"No organization" after login
- What to try
- Ask for an invite or complete owner signup
Wrong portal (employee vs management)
- What to try
- Your role determines the portal — see Roles. Ask an admin to change your role
"Subscription required"
- What to try
- Owner should check Billing — trial may have ended or payment failed
| Symptom | What to try |
|---|---|
| Login loop | Clear cookies; try incognito |
| "No organization" after login | Ask for an invite or complete owner signup |
| Wrong portal (employee vs management) | Your role determines the portal — see Roles. Ask an admin to change your role |
| "Subscription required" | Owner should check Billing — trial may have ended or payment failed |
Can't connect
- What to try
- See Connecting LinkedIn
Session expired on share
- What to try
- Reconnect LinkedIn
No company pages
- What to try
- You need LinkedIn page admin access
Share fails
- What to try
- Reconnect LinkedIn; check post isn't expired
| Symptom | What to try |
|---|---|
| Can't connect | See Connecting LinkedIn |
| Session expired on share | Reconnect LinkedIn |
| No company pages | You need LinkedIn page admin access |
| Share fails | Reconnect LinkedIn; check post isn't expired |
Posts & feed
Employee feed empty
- What to try
- No approved posts, all expired, or all already shared
Post not visible after approve
- What to try
- Share window start may be in the future
Post disappeared
- What to try
- Expired or share window ended
Scheduled post didn't go live
- What to try
- Wait a few minutes; check scheduled time
| Symptom | What to try |
|---|---|
| Employee feed empty | No approved posts, all expired, or all already shared |
| Post not visible after approve | Share window start may be in the future |
| Post disappeared | Expired or share window ended |
| Scheduled post didn't go live | Wait a few minutes; check scheduled time |
Team & invites
Invite email not received
- What to try
- Check spam; admin resends from Team
Invite link invalid
- What to try
- Ask admin for a new invite
Can't invite (no button)
- What to try
- Only owner/admin can invite
| Symptom | What to try |
|---|---|
| Invite email not received | Check spam; admin resends from Team |
| Invite link invalid | Ask admin for a new invite |
| Can't invite (no button) | Only owner/admin can invite |
Billing
Still shows trial after payment
- What to try
- Owner refreshes Billing page; allow a few minutes for sync
Can't access billing
- What to try
- Only the owner sees Billing
| Symptom | What to try |
|---|---|
| Still shows trial after payment | Owner refreshes Billing page; allow a few minutes for sync |
| Can't access billing | Only the owner sees Billing |
See Billing, trials, and subscription.
Permission & roles
"I don't have permission" or wrong features? See Roles & permissions.
Related
Still need help?
Email support@ripples.marketing — we typically respond within one business day.